MemoryHub’s Concierge Services

Our MemoryManagers are here to help! From collecting your photos to learning how to save and share online, your friendly MemoryManager is here to help you enjoy every aspect of your MemoryHub experience.

Complimentary Services (no additional fees)

  • Tracking progress on shipments and orders.
  • One-on-one training with our online photo and video editing tools.
  • Assistance in setting up online sharing with friends and family.
  • Helping you understand the Photo Gift creation and ordering process.
  • Helping you identify and remember special dates, like birthdays and anniversaries, and suggesting creative gift ideas for every important occasion.

Special Additional Services (small fees apply)

Design Service Fee

Full of Creative Ideas

Your MemoryManager can help you create your personalized Photo Gift, including Photo Books, Photo Mugs, Photo Calendars and more. A small Design Service Fee, based on the amount of time they work with you, will apply at the rate of $6 per 15-minute increment of assistance. If you order multiple copies of your Photo Gift, you’ll only be charged for one Design Service Fee.

Example Design Service Fees:

1 Photo Book, Retail Cost $24 + Design Service Fee $12 (30 minutes) = Total Cost $36 first copy, $24 per add’l copy

Service Time Design Fee

Full of Creative Ideas

If you need extra one-on-one help with learning how to use your camera, your computer, photo software from another company, or creating especially detailed Photo Books, our MemoryManagers can help you for a small fee of $6.00 per 15-minute increment.

How do I know if I’m going to incur a Service Time Design Fee?

Your MemoryManager will talk with you about any Service Time Design Fees and regular Design Fees in advance. They will let you know how much time they expect it to take and exactly what that will cost. You’ll never be surprised by any fees from MemoryHub, we promise!

2713 State Route 153
Twisp, WA 98856
(510) 342-9140

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