Updated on 8-20-2010
MemoryHub is committed to maintaining and protecting your privacy. This privacy policy applies to your access to and use of the MemoryHub.com website (“Website”) and services owned and/or operated by MemoryHub (collectively, the "Service"). By accessing or using the Website or by using our Service, you agree to the terms of this privacy policy ("Privacy Policy"), which sets forth which personally identifiable information ("Personal Information") we collect and how we use the information so we can continue to provide excellent service to you. This Privacy Policy uses (and is governed by) capitalized phrases that are defined in the "Rules of the Road" (terms and conditions) of the Website and Service. In this Privacy Policy, the Rules of the Road are referred to as the "Terms."
If you have any questions about this Privacy Policy, please contact us.
Customers may be required to register in order to purchase MemoryHub products and services. Such customers will be required to provide contact information (such as name, mailing address, telephone number(s), and email address) and payment information (such as credit card or checking account information). We use this information to maintain contact with MemoryManagers and customers, and to process their orders.
In order to become an Independent MemoryManager, an applicant must provide biographical and contact information (such as name, mailing address, telephone numbers, and email address) to us. We also require Independent MemoryManager applicant’s Social Security Number or Federal Tax ID Number so that we may prepare and file necessary non-employee compensation forms for the IRS.
"Personal Information" is any of your personally identifiable information that we may collect from you including your name, date of birth, shipping address, billing address, email address, telephone number, social security number or other taxpayer identification number, and credit card payment information. Except as otherwise set forth in this Privacy Policy, when you are merely viewing the Website, we do not collect any Personal Information from you. However, when you register with MemoryHub, you establish a password-protected personal account for watching, sharing, organizing, editing and storing your Submissions, as well as for using our other services. In order to establish your MemoryHub account, we will need your name, e-mail address and password.
The password will allow you access to your private, personal account; therefore, it needs to be as secure as possible. A good password includes seemingly random letters and numbers, isn’t obvious (such as names of a pet, child or spouse), and is sufficiently long (we require at least 6 characters).
You can update your account information and change your password at any time. You will find this on your personal account home page. If you have forgotten your password, you can use the "Forgot Password" link from any login screen.
When you order MemoryHub products or services, we will need your billing name and address, as well as the credit card number, expiration date, and security code; and when you order something that needs to be delivered, we will also need your shipping address.
Testimonials are used to show the benefits of certain products and services that MemoryHub offers its customers. In the event that we wish to use a testimonial containing Personal Information, we will not post any such testimonial unless and until you give us your permission in writing or by email.
Any contact with our Customer Service team or communication from you, such as chat, telephone or e-mails, may be recorded to help us provide better service.
MemoryHub uses state-of-the-art protection to encrypt pages when collecting sensitive information such as your password or credit or debit card number. This measure is designed to guard against interception of this information while it is on the Internet.
MemoryHub keeps the Personal Information you provide on servers that are protected against intrusion or unauthorized access by firewalls and other technological means. The servers are located in physically secure facilities, and only MemoryHub employees and authorized personnel are given access to the information on a need-to-know basis or as authorized by you.
If you work with a MemoryManager, you understand that they will have access to your Personal Information and your Submissions only to the extent necessary to provide you with personal service.
MemoryHub is designed so that you can control who may view your Submissions and any associated information stored in your MemoryHub account. We are committed to keeping your Submissions private and secure. We will never make your Submissions publicly accessible, except by your explicit action, or as otherwise noted in this policy. Please note that if you choose to post a link to your Submissions on your own or others’ web sites, or you share your Submissions with your friends or family members and they post your share invitation on a web site or forward to other individuals, these Submissions may be accessible to others who view the e-mail invitation or visit these web sites.
MemoryHub may outsource certain products or services to third parties. In connection with this outsourcing, MemoryHub may digitize, forward copies of and/or stream Submissions and other items submitted by you to such authorized third parties.
In order to provide quality products, MemoryHub employees and/or MemoryHub’s authorized agents and independent contractors fulfilling your order or providing customer support to you may see your Submissions.
Please refer to the section Annual Subscriptions - Personal MemoryVault in the Terms to review the Terms and Conditions regarding storage of your Submissions in the event that you do not renew or provide payment for your online storage (Personal MemoryVault).
Sharing your Submissions electronically through the Service is one of the key benefits we offer. If you want to share Submissions with friends and family, you need to enter their e-mail addresses. An invitation with a web link created specifically for your Submissions will be sent to them. They may view, save, or purchase products from your Submissions. We will not add their e-mail addresses to a mailing list, or send them further e-mails unless they sign up and choose to receive such communications from us as set forth in this Privacy Policy.
Your MemoryHub account contains an address book where you can store mailing and e-mail addresses of your friends and family. You can use this information to quickly and easily share your Submissions and send products from your account. MemoryHub will never use the information in your address book for any other purpose.
If you refer MemoryHub to your family and friends, we will use their e-mail addresses to send your invitation. We will not add their e-mail addresses to a mailing list, and we will not send them further e-mail unless they sign up and choose to receive such communications from us per this Privacy Policy.
Our Service is not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. Please do not register at MemoryHub if you are under the age of 13.
If you set up a personal account with MemoryHub, we will notify you via e-mail or through the mail about new features, products and promotions. You may unsubscribe to these notification services through your account profile on the MemoryHub Web site. Simply go to your account home page and “unselect” one or more of the notification options or contact our customer service team.
From time to time, we may send you service announcement updates with important information about MemoryHub. Service announcements may contain information vital to your account, so members may not unsubscribe from service announcements.
Cookies are small data files stored by your Web browser on your computer’s hard drive. Cookies enable you to use our Website and Service. MemoryHub never saves your credit or debit card number or other card details on cookies. You may modify your browser preference to provide you with choices relating to cookies. If you choose to reject all cookies, you may not be able to access the Service or Website.
We may also use other technologies to collect anonymous information about our users in order to help us deliver better service and user experience. Anonymous information could include the website you were on before coming to MemoryHub, IP addresses, or areas of site being clicked on most frequently.
Our Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help us analyze how users use the Service and/or the Website. The information generated by the cookie about your use of the Service or Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Service or Website, compiling reports on website activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website or the Service. By using the Service or this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We may combine information collected from the Website and other information you share with us to customize our service to you and improve your experience.
MemoryHub may, to the extent required by law, disclose Personal Information to law enforcement and regulatory authorities, even though you might have requested that we don't share your information.
We reserve the right at any time to change all or any part of this Privacy Policy. Any changes we make will be effective immediately upon notice, which we may provide by any means including, without limitation, posting on the Service, on the Website, or by electronic mail. Your continued use of the Service or this Website after such notice will be deemed your agreement with such changes. Please return to this page periodically to ensure your familiarity with the most current version of this Privacy Policy. Upon our request, you agree to sign a non-electronic version of this Privacy Policy. You agree that we shall not be liable to you or to any third party for any changes to this Privacy Policy.
MemoryHub is committed to keeping your information up to date when you provide it to us, and to guard your privacy by continuously evaluating the enforcement and nature of our policies.
If any of your Personal Information changes or you identify a mistake in our records, please update your account information through your password protected personal account, or contact us and we will update your Personal Information right away.
If you have any questions or comments regarding this Privacy Policy, please contact us.
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